Account recovery
01Email
02Verify it’s you
03Reset
Check your email
If has a partner account, we sent it a 6-digit code. It expires in 10 minutes.
Didn’t receive it? ·
Enter your password
To replace your authenticator app, first confirm your password.
Forgot your password too? and choose “I forgot my password”.
Confirm with your authenticator
Enter the 6-digit code from your authenticator app for Hash Canal.
Enter one of the backup codes you saved when you set up your account. Each code works only once.
No phone and no backup codes?
Enter a backup code
Enter one of the backup codes you saved when you set up your account. Each code works only once.
No backup codes?
Confirm with a photo ID
Stripe, our verification partner, will check your photo ID and a quick selfie. The name on your ID must match the name on your partner application.
- A driver’s license, passport or government ID card
- A phone or computer with a camera
- About two minutes
You can try the photo ID check twice a day.
Checking your ID…
This usually takes less than a minute. You can keep this page open.
Start over
This account has no partner application yet, so there is nothing to recover. You can remove this account and apply again with the same email address.
Connect your new authenticator app
- Open Google Authenticator or Microsoft Authenticator.
- Tap +, then Scan a QR code.
- Enter the 6-digit code it shows for Hash Canal.
Can’t scan? Enter this key:
Save your new backup codes
Your old backup codes no longer work. This is the only time these will be shown.
Password changed
You have been signed out on all devices. Sign in with your new password.
Account removed
You can now apply again with the same email address.